// AI customer care //

AI customer care that picks up on the first ring

An AI customer service agent answers your support line like a trained customer care executive: it understands the problem in the caller's own words, answers common questions from your website and policies, logs anything it can't solve as a follow-up with the details, and transfers urgent or complex calls to your team with a short briefing. Customers never wait in a queue, and your team only handles the calls that need a person.

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Last updated 2 October 2026

The calls it handles for you

Order and service questions

Timings, policies, how-tos and the questions you answer every day, answered from your own information.

Complaints and problems

Listens, takes the details and logs a follow-up so your team can resolve it, with the full transcript.

Escalation to a person

Transfers urgent or complex calls to your team and briefs them first (Professional and Business).

Calls in the customer's language

Answers in English, Hindi, Tamil, Kannada, Marathi, Urdu, Arabic, Spanish, French, German, Portuguese, Mandarin and Japanese.

What a call sounds like

An example of a typical call. Your agent uses your business name, your information and the voice you choose.

No queues. Every customer is answered straight away, at any hour.
Your team handles fewer, better calls. Routine questions are resolved; people get the cases that need judgement.
See what customers call about. Summaries, transcripts and ratings for every call show the common problems.

Example call

EverDial agent: Thanks for calling FreshCart support. How can I help?
Caller: My order came with a damaged item.
EverDial agent: I'm sorry about that. Can I have your order number and which item was damaged?
Caller: Order 48213, the glass jar was broken.
EverDial agent: Thank you. I've logged it for our team, and they'll call you today to arrange a replacement.

Simple monthly plans

From $59 a month (₹5,499 in India), with 180 minutes of calls included. No setup fees. Try your agent free before you pick a plan.

See pricing

Frequently asked questions

What is an AI customer service agent?

It's an AI that answers customer care calls in natural conversation. It resolves common questions on its own, collects the details of problems, and passes the rest to your team.

Can AI replace a customer care team?

It handles the repetitive calls and every call outside office hours, so your team can focus on the problems that need a person. Complex cases are transferred or logged for follow-up.

Does it connect to our order system or CRM?

Not directly today. It answers from your website and the information you add, and you can export follow-ups as a CSV.

Can it transfer calls to a human agent?

Yes, on the Professional and Business plans, with a short briefing so the customer doesn't have to repeat themselves.

How fast can we go live?

In minutes: add your website and policies, test the agent, then forward your support number.